Maintenance requests

Step 1 

The resident will submit a maintenance request by clicking the button below, or  https://tinyurl.com/msd8vea2 to notify the board that maintenance work is required.  

Note: Please submit a separate form for each project. To contact the board for anything other than a maintenance request, please use the contact form on the Contact Us page.

Step 2 

The resident will gather estimates from contractors based on the below thresholds:    

a. For maintenance projects under $300, one estimate will be required.     

b. For maintenance projects between $300 but less than $750, two estimates will be required.                                        

c. Any maintenance project greater than $750 will be considered a major project and will require:

    1. Three estimates.

    2. A detailed description of the work to be performed.   

    3. Review and approval by the Board before initiating any work. The Board reserves the right to request changes to the work being performed to ensure it complies with the architectural guidelines set forth in the CC&Rs. 

Step 3 

The resident will submit the contractor estimate(s) to the Board. At a set time each month, the Board will then:    

a. Review project estimates.     

b. Determine the amount of money approved to complete the project.     

c. Inform the owner of the amount approved and when the Board can fund the approved amount. 

In the event the maintenance is deemed an emergency, the Board may consider requests out of cycle.   

Step 4 

The resident will select the contractor of their choice and pay the contractor directly. If the cost of the maintenance project is greater than the amount approved, the resident will be responsible for the amount remaining.   

Step 5 

Upon receiving a copy of the paid invoice, the Board will issue a check for the invoice amount, not to exceed the approved amount, to the resident. If the work is completed prior to the approved timeframe, as described in Step 3c, the check will be issued during the approved funding month.

Example: If work was completed in August, but the Board cannot fund the project until October, the funds will be dispersed in October.   

Residents are highly encouraged to solicit bids from bonded and insured contractors. The Board cannot guarantee work performed will satisfy the expectations of the homeowner. If the homeowner is not satisfied with the work performed, it is the resident’s responsibility to work directly with the contractor to resolve any issues. 

NOTE: Maintenance requests from homeowners whose dues are not current will not be considered.